Privacy Policy

1. Introduction

Bonne Santé ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, placing an order or otherwise interacting with us, you consent to the practices described in this policy.

2. Information We Collect

We may collect and hold the following types of personal information:

• Identity information: your name and contact details (email address, phone number, delivery address).
• Order information: details of the products you purchase, order history and delivery preferences.
• Payment information: payment is processed securely through Stripe. We do not store your credit card number or full payment details on our servers.
• Device and usage information: IP address, browser type, operating system, pages visited and referring URLs, collected automatically when you visit our website.
• Communications: any messages, enquiries or feedback you send to us.

3. How We Collect Information

We collect personal information:

• Directly from you when you place an order, contact us or interact with our website.
• Automatically through cookies and similar technologies when you browse our website (see our Cookie Policy).
• From third-party service providers such as Stripe (payment processing) and analytics tools.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders, including arranging pickup or delivery in the Adelaide area.
• To communicate with you about your orders, respond to enquiries and provide customer support.
• To improve our website, products and services.
• To send you marketing communications where you have consented or where permitted under the Spam Act 2003 (Cth).
• To comply with our legal obligations under Australian law.

5. Disclosure of Your Information

We may disclose your personal information to:

• Payment processors: Stripe, for the purpose of processing payments securely.
• Delivery partners: where required to fulfil your order.
• Professional advisers: accountants, lawyers or other advisers where necessary.
• Government authorities: where required by law, court order or regulation.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers (such as Stripe and hosting providers) may store or process data outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those parties comply with the APPs or are subject to substantially similar privacy protections.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include encrypted connections (SSL/TLS), secure payment processing via Stripe and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Australian law (for example, tax and accounting records may be retained for up to seven years). When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate, incomplete or out-of-date information.
• Opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Lodge a complaint with us if you believe we have breached the APPs.

If you are not satisfied with our response to a complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.